Frequent Questions
Contact us for more information.
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What kind of pets do you allow? Do you permit exotic pets?No exotic pets. Cats and Dogs. *Restirctions apply
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How many pets may I have?Up to 2 per household
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Are there any deposits, special fees, or monthly charges to have a pet?There is a one-time $350.00 non-refundable fee and a $40.00 monthly fee per pet
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What must I bring with me to tour an apartment?You will need to provide a government issued ID.
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What is acceptable “proof of income” to sign a lease?We require the 4 most recent weeks of consecutive income to approve an application.
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Is my security deposit totally refundable?The security deposit is refundable after the deduction of any outstanding balances, damages, and final utilities.
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If I get a job transfer, can I break the lease?No.
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What utilities are included in my lease?None, residents pay for Water, Sewer, Trash, Gas and Electric.
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How long is the term of the lease?Leases are for 12 months.
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Am I required to have renters’ insurance?Yes, renters' insurance is required.
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Do you offer furnished apartments?No, we do not offer any furnished units.
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Do you offer corporate apartments?Yes, speak with property manager for more information.
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If something needs to be repaired in my apartment, how do I report it?Routine maintenance requests can be submitted online at www.thehillsatkenilworth.com and emergency requests should be called in to 410-220-0580 to be dispatched to the emergency technician.
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When is my rent payment due?Rent is due on the first of each month.
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What day of the month am I liable for a late charge?Late charges can be assessed on the 6th of the month.
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Will you accept electronic payments from my bank?Electronic payments can be made online at www.clickpay.com
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Is there a place where I can pay my rent after office hours?There is no after hours dropbox, however payments can be made online anytime at www.clickpay.com.
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There is a person who might be staying with me for a while, is that permitted?Residents are permitted to have guests for up to 14 days without needing to notify the leasing office.
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Do you have reserved parking?No, but you will need a resident parking permit.
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I have a motorcycle, where can I park it?Motorcycles can be parked in normal parking spaces.
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My children live with me in the summer; do I need to notify your office when they arrive?Yes, including their names and ages.
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Can I install my satellite dish at my apartment?No sorry, we do not allow dish installations.
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Do you have cable services?The property is equipped for Fios and Xfinity services.
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Does the property have a fitness center?Yes it does!
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Does the property have a swimming pool?Yes it does!
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Does the property offer on-site recycling?Recycling can be placed in the blue dumpsters and it is picked up every Wednesday.
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Are gas grills permitted at your property?In accordance with Baltimore County fire code, grills are not permitted at the property.
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Are residents permitted to paint their apartment?Yes, you are allowed to paint and give your space a splash of color!
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Will you accept my delivery packages for me?No we do not accept packages on resident's behalf.
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Do you have a list of Preferred Employers?We offer a Hometown Heros discount to City, State and Federal Employees, Police and Fire Fighters, LPN, Registers Nurses and Physicians, & Educators